If you have a question not answered here, please CONTACT US.
Some questions that we are often asked about our products.
What's my size?
Our fits are generally flexible and built for comfort. CLICK HERE to read more about our Fit & Sizing.
Why are styles Sold Out so quickly?
We operate under a managed scarcity model, endeavoring to not over-produce and generate unnecessary waste. Read more about our DO BETTER Ethos.
We show all styles on our website, even those that are sold out, so that our customers can see the entire collection. This ensures that our customers can experience the breadth & intention of our collections while also providing the details of styles that can be found at our partner STOCKISTS.
If you're trying to Do Better, why is everything packed in Poly Bags?
We put a lot of love & effort into our products. Packaging them well to ensure that they arrive in pristine condition is very important to us.
That said, we are continually looking for an alternative packaging option for our products. Biodegradable options exist but our research has found that the microplastics generated from these bags is arguably as problematic as regular poly. We have found some compostable options that we have endeavored to use, at 4x the cost, but the vendors are not in Canada and were unable to secure shipping options. As soon as we are able to secure a viable compostable option at a volume we can manage, we will switch.
What are the care instructions for your styles?
We always recommend dry-cleaning to prolong the life of your favorite pieces.
That said, most our our styles can be washed in cold water and hung to dry.
Look for care instructions on the inside left side of your garments.
SHIPPING & RETURNS
Others questions that come up frequently.
Where can I purchase AYRTIGHT?
Right here on AYRTIGHT.com or visit our stockists HERE.
We're a growing brand and would love to hear about stores in your area that you think would be a great fit for AYRTIGHT.
If you are looking for a specific item or can't find a stockist near you, please email firstname.lastname@example.org and we'll try to help.
WHAT IS YOUR RETURN POLICY?
Sale Items, Made-To-Order products and Exchanges are FINAL SALE
AYRTIGHT will accept domestic and international returns of full price merchandise up to 21 days after your order has shipped.
All returns will incur a $20 processing & handling fee that will be deducted from the amount of your refund back to your original form of payment.
Returns must be unused, unworn, unwashed, unaltered, and undamaged with all tags and packaging included. Return approval is at the discretion of AYRTIGHT. Denied returns will be shipped back to the customer. AYRTIGHT also reserves the right to monitor and restrict customer returns based on high frequency or abnormal and/or suspicious patterns.